FAQ


How long does it take to receive an order?

We need 2-4 days to process your order. Our average delivery times are then 7 to 21 working days worldwide. If you have not received your item within 60 days, we will in any case give you a full refund and you can keep the item when you receive it.


Where do we deliver and what are the delivery costs?

We deliver all over the world. Shipping is FREE on all orders.

 

Where are you from?

Our company is based in France. We send our packages directly to our producers.

Who will deliver my item?

Your items will be delivered from your local post office.

What are the delivery times?

The items will be delivered according to the conditions of your local post office.

What if no one is home?

Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be dropped off at your local post office where you can pick it up.

I have the wrong address, what can I do?

Don't worry if your order hasn't been submitted, contact us immediately and we'll be happy to update your information. Otherwise, and in accordance with our general conditions of sale, once the order has been dispatched from our warehouse, no other changes can be made.

Is your website safe?

This website is 100% secure. And to be honest, you could even say it's 300%. And that's why: First of all, the website you're visiting is on an HTTPS server (the little green padlock on the left side of this page reminds you of that). Most websites only save their “shopping cart” and everything related to order payment. ALL PAGES on this website are secure and cannot be hacked or targeted by malware. Finally, with regard to payment, we use Stripe and PayPal, which are the references in terms of security for transactions on the Internet.

 

What are the payment methods?

You can currently pay by Stripe or PayPal on our website. We do not accept bank checks, wire transfers or payments after receipt.

How does it work if I am not satisfied with my product?

We offer a 100% money back guarantee! If for any reason the product does not meet your expectations, you can return it within 14 days of receipt and we will issue a full refund for the item once we receive it. However, all returned products must be in perfect condition and the return costs must be borne by you. The proof of dispatch must then be sent to us by e-mail as proof of delivery.

Do you have any other questions?

If you still have questions, you can contact us by email at contact@sandkev.com. Your satisfaction is 100% guaranteed!



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